ProfitPal is operated by Denava LLC (registry code: 14443729), a company registered in Estonia.
This refund policy outlines the terms and conditions for refunds on our services.
1. Refund Policy Overview
We strive to provide excellent service and customer satisfaction. However, due to the nature of our digital services and instant access to premium features, refunds are limited and subject to specific conditions outlined below.
2. Refund Eligibility by Service Type
| Service Type |
Price |
Refund Status |
Conditions |
| ProfitPal Membership (One-time) |
$29.99 |
NON-REFUNDABLE |
After account activation and access granted |
| Early Bird Subscription |
$9.99/month |
REFUNDABLE |
Pro-rated refund within 14 days of billing |
| Standard Subscription |
$14.99/month |
REFUNDABLE |
Pro-rated refund within 14 days of billing |
| Unused Monthly Billing |
Varies |
REFUNDABLE |
If service not accessed during billing period |
3. Membership Fee Policy
⚠️ Important: Membership Fee is Non-Refundable
The $29.99 membership fee is non-refundable once your account has been activated and you have gained access to the ProfitPal ECOSYSTEM. This fee covers:
- Account setup and configuration
- Access to ProfitPal ECOSYSTEM
- Basic platform features and tools
- Initial onboarding and support
- Referral system participation
4. Monthly Subscription Policy
✅ Monthly Subscription Refunds
Monthly subscription fees may be refunded under the following conditions:
- Early Bird ($9.99/month until 12/31/2025): Refundable within 14 days
- Standard ($14.99/month from 01/01/2026): Refundable within 14 days
- Pro-rated refunds: Based on unused service time in the billing period
- Service issues: Technical problems preventing access for more than 72 hours
- Billing errors: Duplicate charges or billing after cancellation
5. Refund Request Process
5.1 How to Request a Refund
- Send an email to denava.business@gmail.com
- Include your account email and transaction ID
- Specify the reason for the refund request
- Provide supporting documentation if applicable
5.2 Processing Timeline
- Review Period: 5-7 business days
- Processing Time: 3-10 business days after approval
- Refund Method: Original payment method via Stripe or Telegram Stars
All refund requests are reviewed manually and processed at our discretion based on the specific circumstances.
6. Non-Refundable Situations
- Membership fees ($29.99) after account activation and access granted
- Monthly fees for services already accessed and used
- Refund requests submitted more than 30 days after billing
- Account suspension due to terms of service violations
- Change of mind after successful service delivery and usage
- Failure to cancel subscription before renewal on the 1st of each month
- Free trial abuse or multiple account violations
7. Cancellation Policy
You may cancel your monthly subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing period. Your ProfitPal membership (from the $29.99 fee) remains valid after subscription cancellation, but premium features will be restricted.
8. Service Downtime Refunds
We will review and consider refunds for monthly subscriptions in these cases:
- Service downtime exceeding 72 hours in a billing period (with documentation)
- Duplicate billing due to technical errors (verified through payment records)
- Billing after successful cancellation (with proof of cancellation)
- Failed payment processing resulting in service disruption
9. Payment Processors
All payments are processed through Stripe or Telegram Stars. Refunds will be processed through the same system and may be subject to the respective processor's policies and processing times.
💳 Current Pricing Structure
- ProfitPal Membership: $29.99 (one-time payment)
- Early Bird Subscription: $9.99/month (valid until 12/31/2025)
- Standard Subscription: $14.99/month (starting 01/01/2026)
- Free Trial: 5 stock analyses per device/fingerprint
- Referral Bonus: 1 month free per friend (max 12 months)
10. Modifications to This Policy
Denava LLC reserves the right to modify this refund policy at any time with 30 days advance notice. Changes will be communicated via email to active subscribers. Continued use of our services constitutes acceptance of any modifications.
11. Applicable Law
This refund policy is governed by Estonian law and European Union consumer protection regulations. Disputes will be resolved in accordance with Estonian jurisdiction.
12. Contact Information